FAQ:

Q- How much is shipping?

A- We Offer FREE shipping on purchases $100 & over.

Orders under a pound are $5.25

Orders 1lb-5lb are $9.75

Orders over 5lb are $15.25

Q- How long does shipping takes?

A- All orders are shipped within 1-3 business days

Shipping: U.S. orders will deliver within 3-7 buisness days

Q- Where is my order?

A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at admin@thepouchpop.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- It may be possible to make changes as long as your order hasn't shipped, will need to contact us within 6 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

Q- How can I cancel my order?

A- You must contact us within 6 hours.

-We cannot cancel your order once it has already been shipped.

Q - What is your return policy?

A: Please see our refund and Return Policy by clicking on this link: (ADD YOUR REFUND POLICY LINK)

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to admin@thepouchpop.com

Contact us

If we still haven't managed to answer your question please feel free to contact us at admin@thepouchpop.com and we'll get back to you within 24hrs!

Shipping + Delivery Policy

Shipping: U.S. orders transit time takes within 3-7 days

• Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
  
  
• Business days are: Monday to Friday (and don't include public holidays or weekends)

• Ships in 1 to 3 business days and Transit Time takes additional 3-8 buisness days.

• All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
• All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please enter your tracking number after clicking the following link -> Track Your Order 

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

Please note that you must not enter your order number, or it will appear as an error automatically.

If you cannot find your tracking number, please get in touch with us at admin@thepouchpop.com

MISSING ITEM(S)

Contact admin@thepouchpop.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to also submit a claim with the carrier.

Verify the packing slip which will list all items enclosed in your package/order. Should any items listed be missing from the package when contacting us please include photo verification of the following: packing slip, all contents from the package, and the shipping label.

We do ask to be notified immediately of any potential missing items. Should the order delivery date surpass 5 days and we have not received the verification requested, we will assume the order was received in accordance to our records and therefore we will be unable to offer any sort of compensation.